About Us
With a legacy dating back to 1981, Grosvenor has established itself as the nation’s largest privately-owned providers of contract hire and fleet management.
Nationwide reach focused on you
Founded by Brian Johnson with a single fleet and a bold vision, Grosvenor has expanded organically to provide fleet solutions nationwide.
Now funding and managing over 20,000 vehicles, we unite professional excellence with a supportive customer led approach.
We deliver high quality and dependable services that reduce risk and environmental impact for the benefit of our clients, communities, and the planet.
We remain committed to delivering long-term value for our clients while maintaining the principles that have defined our business since day one.
No call centres, just first-name terms
With no call centre, you have direct access to your account manager and responsive teams who understand your business.
We are on first name terms with customers, and this personal approach is enabled by our award-winning technology, allowing us to focus where it matters most.
For more than a decade our customer satisfaction rating (CSI) has remained above 98%, underpinned by a sector leading Net Promoter Score (NPS).
We enable our staff to go further for our customers without being asked.”
Dependable excellence
As an independent business, we own our decisions and take pride in our ability to act with agility in a rapidly evolving landscape.
Our culture and values make Grosvenor a dependable, future-ready partner for your fleet, and our national strength is matched by a personal, tailored approach that puts clients at the heart of everything we do.
I’m proud to be part of a team that goes the extra mile every day to keep our customers moving."
Affable and accessible
Our account managers sit at the heart of our business. They listen, understand, and develop a deep knowledge of each customer’s unique needs, fostering long-lasting relationships built on trust and expertise.
We believe affability, accessibility and ability underpin a successful relationship, with account managers that customers like, can easily reach and are exceptional at what they do.
I’ve spent 20 years at Grosvenor, building long-term client relationships and I love having the freedom to deliver practical, personalised solutions.
Commercial vehicle expertise
Commercial vehicles make up over 40% of our funded and managed fleet.
We are trusted providers to some of the UK’s most recognised commercial fleets. Using our in-depth expertise, we adapt our services to meet their unique requirements.
Electrification is a shared challenge, and we’re helping our customers transition with confidence; drawing on best practice and experience from multiple sectors and operating models.
Our Commercial Vehicle funding and management stems from deep customer insight and ongoing dialogue regarding the pressures they face.”
Focused on today, with an eye on tomorrow
We stay ahead of fleet funding and management trends, offering practical, future-proof advice.
Technology is reshaping how people travel. While focused on solving the challenges our customers face today, we have a keen eye on the ‘tomorrow’.
We were the first contract hire and fleet management specialist in the UK to advise on EV adoption. Decisions made with foresight are paying dividends for our customers today.
Our focus now extends to future mobility strategies, and how employees get from A to B.
We future proof fleets with innovation and vision, whilst delivering reliable, day to day excellence in vehicle funding and fleet management."
Award winning technology
Using technology intelligently elevates human expertise, it doesn’t replace it.
We brought software development in-house in the early 2000s. It gave us greater control and the freedom to design technology that meets the precise needs of our customers.
Our multi-award-winning fleet tech goes beyond standard solutions; streamlining vehicle, driver and supplier management for maximum efficiency and control.
This means our processes run tighter, making our service more personalised.
Our in-house software development enables us to deliver a service beyond what generic platforms allow."
Setting a clear path to zero emissions
We provide practical, bespoke policy advice shaped around your business and your objectives. Linking operations, finance, and HR, we craft policies that drive performance, cut costs, and set a clear path to zero-emission motoring.
As early pioneers for Electric Vehicles, we make the switch simple. Today, over 80% of our new car deliveries are plug in.
Every fleet is different, so our advice is personal, practical and built around your goals.”
VISTA: for the challenges ahead
The fleet management landscape is evolving fast, influenced by changing attitudes toward driving, car ownership and technology.
Grosvenor’s VISTA consultancy is designed to help businesses navigate their way through the challenges that lie ahead.
Our approach integrates all aspects of mobility, from policy and technology, to culture and cost. We develop actionable strategies that prepare businesses for the future.
We help businesses create more sustainable, efficient and flexible ways for employees to travel."
Nurturing tomorrow’s industry talent
Our apprenticeship programme and culture of promoting from within is nurturing tomorrow’s fleet specialists.
Several members of our senior management team began their journey with Grosvenor as trainees. Our progressive culture provides a platform for people to excel and achieve their aspirations. This familiarity and experience is essential to our customers and builds strong foundations for our business.
Everyone has a voice, is respected and can contribute. There is a real platform for young people to flourish.”
Leading tech, personal service
Technology drives efficiency, but human connection is essential.
In a digital first world, we keep it personal. Our nationwide team provides face-to-face consultative support, backed by in house specialists.
As a truly independent partner, with no manufacturer or shareholder ties, our advice is impartial, so you get the right funding, support and vehicles.
We combine innovative fleet solutions with the integrity and service that have defined Grosvenor for decades.
While we embrace technology to deliver efficiency, we believe human connection is essential to meeting today’s challenges and preparing for tomorrow’s needs."
Service excellence in everything we do
Grosvenor’s exceptional standards extend to all aspects of service.
Our fully employed logistics team are not just consummate professionals in vehicle handover and familiarisation, they are naturals at treating everyone with amicable respect.
We take pride in keeping pace with developments in vehicle technology to ensure that the vital ‘touch-point’ with each customer reflects our personable and progressive culture.
I have worked for Grosvenor for over 20 years and take great pride in delivering each vehicle as if it was my first."
CONTACT US
Ready to transform your fleet?
We would love to hear from you. Please get in touch and a member of our team will contact you to discuss your requirements.
Contact Us
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