Driver support
We’re here to keep you moving
To book your vehicle in, please click the link below and fill out the online form. Alternatively you can call or email us for all booking information and guidence.
To calculate your Benefit in Kind (BIK) tax, please click the link below to use our online tool. Alternatively, if you have further questions please don’t hesitate to contact our team for guidance.
If you require support for breakdown, tyres, service / MOT booking, or routine glass replacement for your Grosvenor vehicle, call our dedicated driver line.
Below you’ll find a selection of helpful FAQs. If you have further questions about servicing, maintenance, repairs, tyre bookings, fast-fit items, or electric vehicle-specific issues, please don’t hesitate to contact our team.
Frequently Asked Questions
Servicing and Maintenance
Most vehicles have a service countdown on the dashboard which will notify you when a service is required. Please do not ignore this warning as it could invalidate the warranty if a service is missed or delayed. Typically, this will be every 12 months or 10,000-12,000 miles, whichever comes first.
For petrol and diesel vehicles, a standard service usually includes an oil and filter change, fluid level checks, tyre pressure checks, and a general inspection of your vehicle’s components. More comprehensive services may also include air filter replacement, spark plug replacement, and brake fluid changes.
To maintain your manufacturer warranty, it’s important to have your vehicle serviced at an approved garage that uses genuine manufacturer parts. Please contact us for a list of approved service centres in your area.
Repairs and Tyre Booking
If your vehicle requires repairs, please contact our maintenance team as soon as possible. We’ll arrange for your vehicle to be assessed and repaired at an approved garage, ensuring that the work is carried out to the manufacturer’s standards.
To book a tyre replacement or repair, simply call our maintenance team or use our online booking system. We’ll arrange for your vehicle to be booked into an approved tyre fitting centre at a time that suits you.
Tyre replacements due to normal wear and tear are typically included in your lease agreement. However, damage caused by misuse or negligence may not be covered.
Fast Fit Items
Fast fit items are common vehicle components that can be quickly replaced without the need for a full service. Examples include wiper blades, light bulbs, batteries, and air filters.
While some fast fit items can be easily replaced by the vehicle owner, we recommend having the work carried out by an approved garage. This ensures that the correct parts are used and that the work is completed to the manufacturer’s standards.
The frequency of fast fit item replacement varies depending on the component and your vehicle’s usage. If you feel an item is worn and needs replacing, simply pop into a local FastFit centre and ask them to check it for you or contact Grosvenor’s maintenance team.
Electric Car and Van Drivers
Electric vehicles generally require less frequent servicing than petrol or diesel vehicles. However, it’s still important to follow the manufacturer’s recommended service schedule, which typically includes an annual inspection and service.
An electric vehicle service usually includes a thorough inspection of the battery, electrical systems, and other EV-specific components. It also includes checks on brakes, suspension, and tyres, as well as any software updates that may be required.
If your electric vehicle requires repairs or maintenance, please book it in online or contact our maintenance team. We’ll arrange for your vehicle to be assessed and repaired at an approved EV-specialist garage, ensuring that the work is carried out to the manufacturer’s standards.
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Contact us for direct support
We’re here to help. Get in touch and one of our expert fleet consultants will reach out to discuss how we can tailor our solutions to meet your specific needs.
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