Accident Management
Comprehensive support for fleets of all sizes, ensuring that incidents are handled efficiently and effectively from start to finish
Overview
Grosvenor’s comprehensive Accident Management solution provides end-to-end support from the moment an incident occurs.
Accident Management
Key benefits
Streamlined process to minimise vehicle downtime
Tailored approach to suit each client’s specific needs
Detailed reporting and data analysis to identify trends and reduce future incidents
Our Solution
At Grosvenor, we understand that accidents can happen, and when they do, it’s essential to have a reliable and efficient Accident Management process in place.
Our solution provides coverage and capability for all fleet types, and we ensure that each client receives the support best suited to their needs.
When a driver is involved in an incident, they simply contact the Grosvenor team, and we take care of the rest. We gather the necessary details and put the driver through to the Accident Management team. We then produce the First Notification of Loss (FNOL) and distribute it to all relevant parties, including the fleet manager.
If the vehicle is drivable, we arrange for a repair estimate using industry-standard Auditex software. Small dents can be repaired by mobile technicians, while more extensive damage may require the vehicle to be taken to the nearest approved repairer. If the estimate is under the client’s excess, it is authorised, and if not, it is referred to the customer for approval.
All instances are recorded in our downtime management system to ensure vehicles are repaired and back on the road as quickly as possible. Throughout the repair process, our Accident Management team liaise with the driver, insurance company, and repairers, while Grosvenor tracks the progress to ensure a smooth and timely resolution.
If a third-party is at fault, we utilise non-fault hire to ensure that the client is not left out of pocket, and even in the case of a fault claim, courtesy cars are provided to keep the driver mobile.
What’s included:
- 24/7 driver support and First Notification of Loss (FNOL) service
- Repair estimates using industry-standard Auditex software
- Liaison with drivers, insurance companies, and repairers throughout the repair process
- Non-fault hire and courtesy cars to minimise costs
- Payment of excess and VAT to expedite vehicle return to driver
- Uninsured loss recovery (ULR) for non-fault claims
- Comprehensive data reporting and analysis to identify accident trends and repeat offenders
Benefits:
- Minimised vehicle downtime through efficient repair process and provision of replacement vehicles
- Reduced administrative burden for fleet managers
- Cost savings through effective use of non-fault hire and uninsured loss recovery
- Improved driver safety and reduced future incidents through detailed data analysis and trend identification
- Peace of mind knowing that all aspects of the accident management process are handled by experienced professionals
Comprehensive support for fleets of all sizes, ensuring that incidents are handled efficiently and effectively from start to finish.
To find out more about how our tailored approach can benefit your fleet, please get in touch with our expert team today.
01536 536 536 or email info@grosvenor-leasing.co.uk.
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